The keychain pictured here is a cross in a neon pink and white paracord. This is available in a variety of color options. All available in stock colors are listed in the checkout options and are listed in order as shown in the picture. The Starry Night color is available but not shown in the picture. You can see this color option on the Doctor Who Starry Night listing. If you would like a color not shown, please contact us and we will make every effort to provide you with that option.
FOR OUR BRACELETS:
Each bracelet is crafted by hand. Bracelets are made with plastic side-release buckles. We do make a variety of bracelets and have several charms and color options to choose from. If you have a specific request for a bracelet, please feel free to ask and we will try to make it happen for you. We also have a variety of charms that can be added to bracelets. Please send us a message if you do not see what you are looking for!
Please be sure to include your wrist measurement in the checkout notes. We ask that wrist measurement be tight to ensure the right fit. Typically one inch is added to the bracelet for proper fit. We will add the additional length needed for a proper fit, but when selecting your bracelet size, please choose the size that is closest to your wrist size plus one inch. Any order that does not have a size listed in check out notes, will simply be sent the size ordered, which may not fit as properly as we can make them.
We offer discounts on large orders and will gladly discuss a pricing option with you. Just send us a message with what you would like. Thanks!
We accept Credit Cards and PayPal as forms of payment. Orders may be cancelled but a 25% cancellation fee will be charged.
Shipping will be made through the USPS or FedEx. If you would like additional shipping options, including express options, please contact us. Please note that if you do not follow instructions for the sizing of bracelets or other items, this may result in a delay of your items being shipped on time. I usually will contact you with questions about size verification if the instructions are not followed.
PLEASE NOTE THAT ALL SHIPPING TIMES ARE SUBJECT TO CHANGE WITHOUT NOTICE DUE TO ORDER VOLUME, INCLUDING ORDERS FROM OTHER SOURCES BESIDES ETSY. ORDERS MADE DURING SEPTEMBER THROUGH DECEMBER SHOULD BE AWARE THAT DELAYS MAY OCCUR DUE TO HOLIDAY SHOPPING VOLUME.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Refunds are available within seven days of purchased item. Refunds are only made if the product is returned in its original shipped condition, unworn and unused. Items will be inspected upon return. We want you to LOVE the item you receive from us and will only provide a full refund if the return is for an error on our part. A 20% charge will be deducted from the refund amount if the item was as you ordered it to be and you are simply returning it for a refund. This offsets a portion of the material cost and time involved in making your item. Unfortunately, due to the nature of personalization on sizes and other aspects, bracelets cannot be refunded at this time. I apologize in advance for any inconvenience this may cause.
BUYERS IN THE EUROPEAN UNION:
You are entitled to a 14 day return policy under EU laws regarding distance selling. Please be advised that you must contact with me within 14 days from the day you receive it. Tracking information will be used to verify date received according to delivery status. Once you have contacted me, you will have 7 days to have the item shipped back and all return policy information above will apply. Refunds will only be made if the item is returned in its original condition, unworn and unused.
If you are looking for something specific and custom, please feel free to contact us!